We understand that customers may occasionally receive a product that is not the right fit for their needs or may decide that a purchase no longer meets their expectations. For eligible purchases, we provide a return process intended to offer a practical way to request a refund or, where available, an exchange. Eligibility can depend on several factors, including the type of product purchased, the condition of the merchandise, the date of purchase, the original sales channel, and any special restrictions associated with the item. Customers should review the applicable return requirements before sending merchandise back.

Qualifying online purchases may generally be returned within 30 days of the original purchase date. Customers should initiate a return within the applicable period and follow the instructions provided for the specific order. The available return method may depend on how the purchase was completed and may include returning an item by mail or, when available, visiting an applicable physical retail location. Purchases completed directly through a physical store may follow different procedures, so customers should use the return information associated with the original transaction.

Returned merchandise should normally remain in suitable condition for resale. Unless different product-specific terms apply, items should generally be unused, unworn, unwashed, unaltered, and free from damage caused after delivery. Customers should retain original tags, packaging, accessories, manuals, components, and other materials that were supplied with the product. Merchandise that has been significantly used, modified, washed, damaged, or returned without necessary components may not qualify for a refund or exchange.

Some products may be excluded from the standard return period or may have additional conditions. Final-sale merchandise, customized or personalized products, gift cards, promotional items, hygiene-sensitive goods, and products requiring special handling may be subject to separate restrictions. Customers should review the information provided with the individual product before completing a purchase, particularly when the listing indicates that an item is non-returnable or has special return requirements.

For eligible online purchases, customers may receive return instructions or a prepaid shipping label when applicable. Customers with an online account can generally access previous orders through their account and follow the available return process. Customers who completed checkout without creating an account may still be able to locate order information through an available order lookup function using information associated with the original purchase, such as an order reference or email address.

Before shipping an item back, customers should confirm that the merchandise meets the relevant return requirements and that all required components are included. Products should be packaged securely to help prevent damage during transportation. If a return authorization, shipping label, form, or other documentation is provided, customers should follow the instructions carefully. Keeping the shipping receipt and tracking details until the return has been fully processed is recommended, as these records can be useful if questions arise regarding the returned package.

When merchandise from several different orders needs to be returned, customers should keep the transactions separate whenever possible. Each return should use the documentation and shipping information associated with the correct order. Combining products from unrelated purchases in one package may make it more difficult to identify individual items and can result in processing delays. Separating returns helps ensure that merchandise is matched with the correct transaction and that any applicable refund or exchange is handled accurately.

After a returned product arrives, it may be reviewed to determine whether it satisfies the applicable return requirements. The condition of the merchandise and the circumstances of the purchase may be considered during this review. When a return is approved, the refund will generally be issued to the original payment method used for the purchase. The time required to complete the review and process the refund can vary depending on shipping time, inspection requirements, processing volume, and other operational circumstances.

A refund may not appear in a customer’s bank or payment account immediately after it has been approved. Financial institutions, card issuers, payment processors, digital wallets, and other payment services may require additional processing time before funds become available. Customers should therefore allow for the applicable financial processing period after receiving confirmation that a refund has been issued.

Where an eligible return can be completed at a physical retail location, customers may be asked to provide proof of purchase. Acceptable documentation may include an electronic receipt, printed receipt, order confirmation, or other information that allows the transaction to be identified. Store personnel may review the merchandise and verify the original purchase before completing a return or exchange. Procedures for purchases made in a physical location may differ from those applicable to online orders.

Certain orders placed through special arrangements at a physical location and later shipped to the customer may have additional return instructions. In these situations, customers may be required to work through the original purchasing location or sales channel. The order documentation or purchase confirmation should be reviewed for any instructions that apply specifically to these transactions.

An exchange may be available when an item qualifies for return and an appropriate replacement is currently available. Exchange availability may depend on the product, selected size or variation, inventory levels, condition of the returned merchandise, and details of the original purchase. If the requested replacement is no longer available, the customer may need to consider another eligible resolution under the applicable return terms.

Customers should contact support promptly when an order arrives with damaged merchandise, an incorrect product, a defective item, or a missing component. Early notification can make it easier to review the order and determine the appropriate next step. Customers may be asked to provide the order reference, a description of the issue, and photographs or other supporting information that helps demonstrate the condition of the merchandise.

Gift purchases may have different refund arrangements from standard purchases. Where a gift return is permitted, the recipient may receive an exchange, store credit, or another available resolution rather than a refund being sent to the original purchaser’s payment method. The available option can depend on the purchase information provided, the product involved, and the applicable return conditions.

Purchases completed through third-party payment platforms, digital wallets, installment services, or other financing arrangements remain subject to the applicable merchandise return requirements. When an eligible refund is approved, it will generally be sent through the payment method originally used for the transaction. The timing and presentation of the refund may depend on the procedures of the external payment provider.

Customers should retain relevant records until the return has been completed. Order confirmations, receipts, return instructions, shipping receipts, tracking numbers, authorization information, and correspondence can help establish the details of a transaction if a question develops later. Keeping these records can also make it easier to monitor the progress of a return and respond to requests for additional information.

If a customer is uncertain whether an item qualifies for a return, needs assistance with an exchange, wants to check the status of a refund, or has received damaged or incorrect merchandise, customer support can provide further guidance. Customers can contact garageclothing@gmail.com and should include the relevant order information along with a clear explanation of the request. Supporting photographs may be useful when the concern involves product condition or damage.

Customers should avoid sending unnecessary sensitive information when contacting support. Information needed to identify the purchase and understand the issue is generally sufficient. Complete payment card numbers, security codes, passwords, or other confidential credentials should not be included in return-related communications.

The return process is intended to provide customers with a clear and manageable way to address eligible purchases. Following the stated timeframe, keeping merchandise in appropriate condition, retaining original components, using the correct return documentation, and maintaining shipment records can help reduce unnecessary delays. Each request is reviewed according to the applicable conditions so that eligible returns and exchanges can be handled consistently.

We aim to make the return experience as understandable and practical as possible while recognizing that individual purchases may have different circumstances. Customers are encouraged to review product-specific conditions before ordering and to contact support whenever additional clarification is needed. By providing clear return guidance and responsive assistance, we seek to help customers resolve eligible return, exchange, and refund requests with greater confidence.